Helpdesk Technician - Tier 1
IntelliDyneVirginia, United States
Posted December 11, 2025
Full Time
About the Company
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions.
Job Description
Help Desk Technician - Tier 1. Answer calls, create customer incidents, provide mobile support, and assist clients with hardware and software issues. Develop professional working relationships and coordinate with team for rapid response times.
Requirements
- DOD 8570 IAT Level II or higher certification
- Superior customer service skills
- Strong desire to provide high-quality service
- Knowledge of IT network and systems technologies
- Eligibility for a DOD Position of Trust clearance or higher
Benefits
- Competitive compensation package
- Professional growth through trainings, certifications, and mentorships
- Medical, dental, vision, 401(K) with company match
- Flexible Paid Time Off Program
- 11 holidays, paid parental leave, military leave, and government shutdown leave
- Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
- Wellness and mental health benefits
- Commuter benefits
- Flexible work options
