Deskside Technician - Tier 2

Deskside Technician - Tier 2 responsibilities include daily client interface, addressing hardware, software, and connection issues, and providing phone and in-person support to users.

Requirements

• DOD 8570 IAT Level ll, or lll certification required
• Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience
• Minimum of 4 years of enterprise experience in commercial or government environment
• Must be eligible for a DOD Public Trust or higher
• Familiar with all standard MS Office software systems and MS Project
• Possess knowledge of workstation administration and management including imaging
• Basic network support experience to include account administration in active directory environment
• Excellent analytical, oral and written communication, presentation, and problem-solving skills

Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options