CRM Lead

We are looking for a CRM Lead to own how Intellect engages members throughout their lifecycle — from onboarding and activation to sustained engagement and long-term retention.

Requirements

• 4–6 years of experience in CRM, lifecycle marketing, or growth marketing, ideally in SaaS, digital health, or consumer platforms
• Strong experience designing and executing automated lifecycle campaigns and engagement journeys
• Highly analytical, with the ability to interpret engagement data and optimise campaigns
• Experience working with CRM or engagement platforms such as MoEngage, Braze, Clevertap, or similar tools
• Comfortable working cross-functionally with product, marketing, and client-facing teams
• Strong operational discipline and ability to manage multiple campaigns simultaneously

Benefits

• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together