Tier 1 Support Technician
Inspired TechnologiesFlorida, United States
Posted February 6, 2026
Full Time
About the Company
Inspired Technologies is a technology and infrastructure services company that provides comprehensive network cabling, electrical, and administrative support solutions for residential and commercial clients. They deliver installation, maintenance, and support for fiber optics, security systems, home automation, and electrical wiring, while also offering administrative and financial services to streamline business operations.
Job Description
Tier 1 Support Technician provides remote and onsite IT technical support to client end users with the highest quality in customer service. The role involves creating and processing customer service requests, performing onsite technical support and system installation, and maintaining a knowledgebase for efficient client troubleshooting.
Requirements
- Minimum 1 year IT working experience
- Preferred 1-2 years' experience working for IT company or Managed Services Provider
- Excellent problem-solving skills
- Ticket System – ConnectWise (Preferred), Autotask, Kaseya, or other PSA ticket system
- Remote Monitoring & Management (RMM) – N-Central, Continuum, Autotask Endpoint Management (AEM), etc.
- Knowledge and understanding of server operating systems, Microsoft server operating systems, Active Directory, DHCP, DNS, Microsoft Azure, Microsoft 365, SharePoint, OneDrive, Teams, Microsoft Office, and basic hardware troubleshooting
- Clean driving record
- Pass background check & drug test
Benefits
- 401k with Company Matching
- Company Sponsored Health Care