Director of Operations

We're looking for a Director of Operations to oversee and improve the systems that sit at the heart of our company, including student-counselor matching, global counselor recruitment, customer support escalations, CRM workflows, and the launch of new products and services. This role requires 7+ years of experience managing and scaling teams in operations, customer success, or program management, and a proven ability to toggle between big-picture strategy and on-the-ground execution.

Requirements

• 7+ years of experience managing and scaling teams in operations, customer success, or program management
• 3+ years of people management experience
• Experience handling customer escalations with empathy and clarity
• Background in recruiting or managing service providers (e.g., coaches, tutors, consultants) is a strong plus
• Proven experience in a startup or high-growth service or marketplace environment
• Deep ownership mindset with the ability to toggle between big-picture strategy and on-the-ground execution
• Experience building workflows in tools like HubSpot, Salesforce, or Airtable
• Strong detail orientation without losing sight of the broader mission
• Collaborative, no-ego, hard-working team player who thrives in a fast-paced environment

Benefits

• 100% coverage of health, vision, and dental benefits
• Flexible Paid-time Off
• Learning and Development Budget
• Retirement Savings Plans - 401k with matching