Infovisa, Inc.
Infovisa, Inc.North Carolina, United States • Charlotte, North Carolina, United States
Posted June 22, 2025
Full Time
About the Company
Infovisa develops trust accounting software, including its flagship MAUI, to help professionals focus on client counsel with intuitive design and real-time reporting.
Job Description
The Product Support Specialist will provide first-level support to Infovisa's clients, troubleshoot issues, train staff, and participate in product testing.
Requirements
- Provide in-depth support to Infovisa clients
- Plan, coordinate and conduct training for new and existing Infovisa clients
- Develop proficiency in products and services built and supported by Infovisa
- Troubleshoot and research issues reported by customers in a timely manner
- Assist with quality assurance testing for all products offered by Infovisa
- Prepare user and internal documentation
Benefits
- Passion for delivering outstanding customer service
- Relationship builder
- Analytical thinking and problem solving
- Effective communicator
- Exceptional organization skills and ability to work with deadlines
- Independent with a team orientation
- Self-directed and takes initiative
