Customer Support Specialist
Infotree Global SolutionsWarsaw, PL; Poland, PL
Posted February 25, 2026
Full Time
About the Company
A large, family-owned global business producing chocolate, snacks, pet food, and veterinary services, with a focus on quality, responsibility, and sustainability.
Job Description
Customer Support Specialist for a large, family-owned global business, with a hybrid working model in Warsaw, Poland. The role involves handling customer inquiries, resolving issues, and promoting first-contact resolution and self-service. Responsibilities include maintaining high-quality service delivery, clear communication, and professionalism in challenging interactions. The ideal candidate has a Bachelor's degree or equivalent experience in Business, Communications, or Customer Service, and 1+ year of experience in a Contact Center / Customer Support / Shared Services environment.
Requirements
- Bachelor's degree or equivalent experience (preferably in Business, Communications, or Customer Service)
- 1+ year of experience in a Contact Center / Customer Support / Shared Services environment
- Experience supporting customers via phone, chat, and ticketing systems
- Ability to work with multiple systems (CRM tools, ticketing platforms, internal databases)
- Fluency in English (C1 level) and Polish (native)
Benefits
- None specified
