Customer Support Representative - Poland
CENTOGENEWarsaw, Masovian Voivodeship, Poland
Posted February 26, 2026
Full Time
About the Company
Centogene is a global leader in genetic diagnostics and precision medicine, headquartered in Rostock, Germany. Since its founding in 2006, the company has developed a world‑class platform that diagnoses over 2,500 rare and congenital diseases in more than 100 countries, supported by a genetic database of 1 million individuals and a suite of next‑generation sequencing and biomarker assays. Centogene’s expertise spans whole‑exome and whole‑genome sequencing, targeted NGS panels, prenatal testing, and clinical interpretation services, positioning it as a trusted partner for clinicians and pharmaceutical companies seeking rapid, accurate genetic insights. With a portfolio of 350 peer‑reviewed publications and a focus on orphan‑disease therapeutics, Centogene combines scientific rigor with innovative technology to transform patient care.
Job Description
We are looking for a committed and proactive Customer Support Representative to join our team in Poland. Our primary focus is ensuring an exceptional customer experience at every stage of the process, from the initial contact to the resolution of any issues.
Requirements
- Address and resolve customer inquiries through multiple channels (phone, email, chat, etc.), delivering outstanding service in every interaction.
- Manage cases in the CRM system, including ticket resolution and data logging.
- Provide specialized support to our customers.
- Collaborate effectively with internal teams to ensure a seamless and satisfactory customer journey throughout the process.
- Gather and analyze customer feedback to identify opportunities for improving processes and services.
Benefits
- Competitive compensation
- Benefits package
- Professional development and career advancement opportunities
- Collaboration with global experts
