The ServiceNow CSM Architect is responsible for designing and implementing scalable, high-quality solutions on the ServiceNow Customer Service Management platform.
Requirements
- 10+ years’ experience in ServiceNow implementation with minimum 3 years of experience working as an Architect for ServiceNow CSM
- Comfortable in working in a high paced work environment and can adapt to rapidly changing business drivers
- Very strong technical skills and experience
- Software architecture & design experience
- Knowledge and experience of Infrastructure Operations, Cloud migration as well as E-Bonding with other ServiceNow instances
- Experience with creating workflows in ServiceNow, Remedy or similar experience
- Demonstrated ability to translate complex business requirements into automated workflow-based solutions
- Ability to develop test scripts and plans and guide team on same
- Knowledge of service management and request fulfillment processes
- ServiceNow System Admin certification, ServiceNow Application Developer and/or Product line certifications a plus
- Working knowledge of JavaScript, JSON, HTML preferred
- Working knowledge of databases, tables, attributes, and relationships
- Understanding of ITIL principles/best practices preferred
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
