Customer Support Consultant

Infopro Digital is seeking a Customer Services Consultant to join their team at Haynes Group Limited in Swindon, England. The role involves supporting customers from onboarding to ongoing product support, acting as a key point of contact for queries, and delivering high-quality digital solutions.

Requirements

• Experience in Customer Support, ideally within software, data, e-cataloguing, or the automotive aftermarket sectors.
• Strong technical knowledge of automotive systems, vehicle diagnostics / mechanical, or related automotive technologies.
• Strong IT literacy and confidence in working with digital tools and systems.
• Proven ability to prioritise, plan and manage multiple workstreams simultaneously.
• Excellent communication skills, written and verbal.
• Able to work independently and also contributing as part of a collaborative team.

Benefits

• Generous base salary bonus structure based on your own performance, & company car allowance
• Hybrid working
• 25 days annual holiday (rising to 30 days with length of service)
• Birthday day off
• Life Assurance (4 x life assurance cover from Day 1 of employment)
• Group pension scheme
• Employee Assistance Programme
• Employee discount scheme
• Health cash plan (Medicash)
• Cycle to Work, Gym Discounts and more