Customer Success Manager

Influ2 is a company that brings ABM to the contact-level, with a product used by 180+ enterprises and mid-market companies worldwide. As a Customer Success Manager, you will be responsible for providing excellent customer service and helping customers achieve their goals.

Requirements

• 3+ years of experience in Customer Success or Account Management, ideally in a B2B SaaS environment
• Experience with retention metrics, including planning and forecasting renewals and expansions 6+ months in advance
• Proven experience supporting US-based customers
• Hands-on experience with BI tools (e.g., Looker, Tableau) and CRM platforms (e.g., Salesforce, HubSpot)
• Strong technical skills, including understanding of business acumen and financial concepts

Benefits

• Flexible working environment
• Progressive commission structure and performance bonuses
• Unlimited Vacation policy
• Generous Parental Leave and other well-structured PTO policies
• Well-rounded health package with comprehensive medical, dental, and vision coverage