Customer Service Representative

Join Independent Health as a Customer Service Representative and enjoy a first-class career with excellent perks, benefits, and a culture that fosters growth, innovation, and collaboration.

Requirements

• High school diploma or GED required
• Prior experience and success working in a customer service focused environment required
• Previous experience working in a call center preferred
• Knowledge of CPT codes, ICD-9 coding, and medical terminology preferred
• Excellent written and verbal communication skills
• Ability to think critically and listen with intent to understand
• Ability to adapt behavior based on constructive feedback to improve job performance
• Proficient in problem solving and ability to prioritize accordingly
• Microsoft Office experience required with the ability to talk and type simultaneously
• Strong organizational and time management skills
• Ability to assume responsibility and maintain confidentiality
• Flexibility to work additional hours as required by department
• Ability and willingness to meet with customers face to face at alternate locations when business needs require
• Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable

Benefits

• Scorecard incentive
• Full range of benefits
• Generous paid time off