Senior Technical Support Engineer (Remote)

At Imply, we're empowering people and organizations to achieve more with their data. We're looking for a Senior Technical Support Engineer to help redefine what's possible with observability and security data. As part of the Support Team, you'll partner closely with customers to understand their challenges, design tailored solutions, and demonstrate how Imply Lumi can unlock new levels of speed, scale, and value from their data.

Requirements

• 5+ years of experience in technical support or customer-facing roles
• Extensive working knowledge on Linux platforms and system administration
• Strong troubleshooting skills and technical knowledge to logically approach problems
• Good understanding and working knowledge of big data platform ecosystems and distributed systems
• Good understanding and working knowledge of relational database management and proficiency in SQL
• Excellent writing and communication skills with an attention to detail
• Team player with a willingness to help

Benefits

• 100% Paid Medical, Dental and Vision Benefits
• 401(k) Program
• Fertility Coverage
• Pet Insurance
• Dependent Care FSA
• Mental Health Support
• Life and AD&D Insurance
• Unlimited Paid Time Off - USA Only
• Wellness Stipend
• Home Office Equipment Reimbursement
• Pre-Tax Commuter Benefits