Senior Designated Support Engineer (Remote - US)

We are currently looking for a Senior Designated Support Engineer in the United States. This role involves providing advanced technical support and troubleshooting for complex software and telecommunications applications, ensuring a seamless experience for end users.

Requirements

• Associate degree or working towards a Bachelor’s Degree in Computer Science, Business Information Systems, or a related field, or equivalent work experience
• 6+ years of experience in customer-facing technical support roles, ideally in software or telecommunications
• Strong technical troubleshooting, analytical, and problem-solving skills
• Excellent written and verbal communication skills, with professionalism in all interactions
• Ability to work in a fast-paced, agile environment and adapt quickly to change
• Knowledge of network topology and telecommunications architecture (PBX, Carriers, VoIP)

Benefits

• Competitive salary and comprehensive benefits package
• Flexible scheduling and on-call support arrangements
• Opportunities for professional development and technical training
• Collaborative, high-performance work environment with growth potential
• Health, dental, and vision coverage options
• Paid time off and company-supported leave programs