Guest Services Officer - InterContinental Singapore Robertson Quay

The Guest Services Officer in InterContinental Singapore will be responsible for the operational efficiency of reception and instant service areas. This role involves maintaining a consistent luxury experience for guests, managing reservations, handling transactions, ensuring guest satisfaction, and contributing to the success of IHG Rewards and Ambassador programs. The team member will assist guests, maintain high standards of service, and contribute to the overall positive guest experience.

Requirements

• Fluent English (required)
• Ability to work as part of a diverse team
• Diploma or Degree in Hotel Management/Hospitality
• Ability to perform standing, lifting, and handling objects
• Basic math skills
• Problem-solving, reasoning, and organizational abilities

Benefits

• Generous room and dining discounts
• Exceptional training opportunities
• Career development support