Customer Service Operations Manager

Join ibet Group, a leader in fair play and cutting-edge technology, as a seasoned Customer Service Operations Manager to oversee and optimize global support operations across multiple brands, regions, and channels.

Requirements

• 5+ years in Customer Service Operations
• 2+ years in a managerial role within iGaming, sports betting, or online casino environments
• Hands-on expertise with Zendesk Suite (Support, Chat, Explore, Guide)
• Experience managing high-volume contact centers across multiple channels (chat, email, social media)
• Knowledge of CRM and ticketing system integrations with payment gateways, KYC systems, or casino back offices

Benefits

• Competitive package including bonuses
• Dynamic and ambitious team
• Opportunities for growth