Customer Success Manager
IdeagenMelbourne, Victoria, Australia
Posted January 23, 2026
Full Time
About the Company
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.
Job Description
We’re looking for a Customer Success Manager to support a portfolio of clients, drive product adoption, and ensure they gain ongoing value from our platform.
Requirements
- Manage 15–25 client accounts, act as the main point of contact, run regular check‐ins and QBRs, build strong relationships, and proactively support client goals, risks, and growth opportunities.
- Lead renewal discussions, show clear value delivered, identify upsell opportunities, and partner with Sales to support expansion and meet retention targets.
- Drive adoption of core features, deliver product training, monitor usage trends, and share insights to help clients get more value from the platform.
- Identify potential advocates and case study partners, encourage participation in community programs, and share feedback internally while contributing to team best practices.
Benefits
- Benefits and Rewards
