Guest Services
HYLAND HILLS PARKS & RECREATIONColorado, United States
Posted August 8, 2025
34000 - 34000 USD
Part Time
About the Company
Hyland Hills Park & Recreation District, founded in 1955, is Colorado’s first and one of the largest municipal park districts, serving nearly 110,000 residents across 24 square miles in southwest Adams County. The district operates a portfolio of world‑class amenities—including America’s largest family waterpark, nationally acclaimed golf courses, an ice centre, and a range of sports and community centers—while maintaining 27 parks, 29 sports fields, and a diverse array of recreational programs for all ages. Hyland Hills distinguishes itself through a commitment to affordability, offering extensive before‑and‑after‑school activities, camps, and scholarships that remove financial barriers to participation. Its collaborative partnerships with local municipalities further expand access to active‑adult lifestyles and cultural events, positioning the district as a cornerstone of community health and engagement.
Job Description
Join our dynamic team at Hyland Hills, where we serve all age groups through a variety of recreation and wellness programs. We prioritize exceptional customer service in our state-of-the-art facilities.
Requirements
- Know and represent Hyland Hills Park & Recreation District and Core Values
- Delivers a high level of customer service to guests with a positive attitude using courteous, patient and assertive language.
- Ability to execute proper cash handling procedures and register guests for activities, rentals, and reservations over the phone and assist with online registration as needed.
- Proper utilization of RecTrac, which involves processing payments for POS and memberships, processing rentals/reservations, and processing activity registrations.
- Responds to emergency situations relating to incidents and accidents at facilities when needed.
- Properly complete incident report documentation and follow proper procedures to notify management of medical and behavioral incidents.
- Ensure proper sanitation and cleanliness of the facilities through completion of daily cleaning logs, which includes front desk, entry areas, lobby, fitness equipment, and multi-purpose rooms.
- Willingness to work at both facilities (Hyland Hills Fitness Center and Hyland Hills Sports Center)
- May serve as a manager on duty when supervisors are not available during evenings, weekends and holidays, which includes making sound decisions and working independently.
- Performs facility walkthroughs, including set up and tear down of multi-purpose room equipment, gymnasium equipment and fitness equipment.
- Assists recreation coordinators with program tasks and operational support.
- Performs other duties as necessary.
