Customer Service Representative (Japanese Speaker)

We are seeking a Customer Service Representative to join our team. As a customer service representative, you will be responsible for receiving incoming calls, emails, and chats, and responding to customers in a timely and effective manner.

Requirements

• HS Diploma or equivalent
• Minimum 6 months experience in a customer service role
• Experience supporting customers via phone, e-mail, chat, and/or in person
• Excellent customer service skills, passion for customer care and technology
• User-level knowledge of computer technology, personal computer or other devices related to client products
• Written and verbal fluency in Japanese
• Self-management to work independently in a fast-paced constantly changing environment
• Goal Motivated, upbeat individual
• Excellent interpersonal and teamwork skills
• Ability to multitask across systems and applications
• Analyze, isolate and resolve a variety of complex technical issues
• Research and grasp technical information across multiple tools while talking with customers
• Comfortably navigate a technical environment
• Prioritization and organization skills
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
• Strong keyboarding skills, strong active listening skills and ability to identify root problems
• Accurately paraphrase conversation
• Ability to identify solutions based on written procedures, guidelines, and process tools
• Ability to communicate with the customer in an empathetic fashion
• Ability to negotiate with customer on various solutions
• Ability to diffuse an angry customer through effective customer skills
• Positive attitude emphasizing tact and diplomacy

Benefits

• Total package up to MYR 7,000
• 5 days rotational | 9am-6pm / 2pm-11pm