The Account Manager III will drive, coordinate, and increase sales at assigned accounts within their territory. They will promote all products and services represented by the company and develop a thorough knowledge of the company's available services, lines of business, and pricing structures. The ideal candidate will have 6+ years of industry-specific, customer-facing sales experience and a Bachelor's Degree in Engineering, Business, Marketing, Sales, or a related field.
Requirements
- Responsible for the direct day-to-day selling of company product and service offerings as directed
- Build, maintain, and retain relationships with key buying influences and key management contacts at site
- Develops and maintain a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
- Participate in OEM training classes to understand technical differentiators of our OEM product offerings
- Complete customer survey reports for all meaningful customer touchpoints
- Regularly meets with Sales Director and Operational stakeholders to review customer retention and relationship activities, progress versus goals, and status of key customer relationships
- Using the available data - develop, maintain, and implement an account strategy and plan with sales management
- Schedules and completes proactive customer calls and visits capturing key information, working with OEM partners on a regular basis
- Identify capital projects, maintenance outages, and other spending events early and alert appropriate personnel
- Partners with the operations team, when needed, to address customer services issues
- Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities
- Assure delivery of total customer care
- Create and maintain customer trust in the company as a quality, value-added, solutions provider
- Demonstrated ability to meet Level I and II capabilities
- Mastered product knowledge and presentation skills at the product expert level
- Demonstrated at a high level ability to partner with OEM representatives solidifying company relationship
- Mastery ability to perform and train all aspects of VK Viewer Software including capability and compatibility
- Mastery ability to Present entire PP platform including Technical aspects
- Mastery ability to Present application justification utilizing ASME requirements and API recommended practices
- Mastery ability to Present dynamics of repair processes utilizing NB Part 4 requirements
- Proficient in diagnostic signature interpretation – SVI II AP and ValScope standalone diagnostics
- Proficient in live demonstration of Valve Aware online diagnostic control valve monitoring
- Proficient in Presenting Masoneilan control valve platform for Refinery applications
- Proficient in digital integration with Plant Asset Management system and Distributed Control System
- Proficient in Digital Positioner Live Tuning
- Demonstrated on a regular basis the ability to win at higher price and/or obtaining preferential pricing from OEMs due to brand promotion and specification
- Mastery ability to Present and train lower tiers to company processes and tools including Google Suite, Tableau, and VuPoint as well as manufacturer sites including Channel Connect and CDC.com resources and training tools.
- Mastery Account Ownership with ability to project future opportunities for growth, coverage of all applicable personnel and complete understanding of processes from manufacturing to purchasing to invoicing.
- Mastery ability to Present growth business plan, forecast, and execution strategy data to the company. Must utilize company tools and intimate knowledge of plant, plant forecast, competitive threats, and risk.
