Lead Customer Success Manager, Strategic Accounts

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. As a Lead Customer Success Manager (CSM) on this team, you will work with corporate/enterprise-sized businesses, driving product adoption, removing roadblocks, and identifying opportunities for new products and services.

Requirements

• Experience working with large organisations (200+ employees)
• Experience managing a minimum of $5 - 6M ARR
• A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management
• Exceptionally strong communication and relationship-building skills
• Project management expertise, including planning and executing strategic initiatives
• Experience with risk management, account retention, and renewal strategies
• Japanese proficiency sufficient to handle customer interactions without issue, and English proficiency sufficient for internal discussions

Benefits

• Opportunity to work with a global company with a strong culture and values
• Potential for career growth and development
• Competitive compensation and benefits package
• Flexible work arrangements and work-life balance