The Ticketing and Data Operations Coordinator provides essential technical and operational support for HGO's Tessitura CRM database, with primary focus on ticketing configuration, sales tracking, data integrity, and user support.
Requirements
- Minimum 2 years of experience working with CRM systems and/or ticketing database operations with demonstrated proficiency in data management
- Prior experience working in a customer-facing role, exhibiting customer centric values
- Strong foundational understanding of database concepts, data structures, and best practices
- Exceptional attention to detail with proven ability to maintain accuracy in high-volume, fast-paced environments
- Excellent organizational skills and ability to manage multiple concurrent projects and priorities
- Strong problem-solving skills and ability to troubleshoot technical issues independently
- Effective communication skills, both written and verbal, with ability to explain technical concepts clearly
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
- Ability to work independently once direction is provided, while knowing when to escalate issues
- Flexibility to work occasional evenings and weekends during peak sales periods and performances
- Ability to bend, stoop, sit and sometimes lift up to 20 lbs.
Benefits
- Comprehensive and affordable health benefits
- Generous paid time off
- 403b retirement plan with employer match
- Flexible work schedule
- Professional development fund and opportunities
- Discounted parking in the Theater District garage and nearby lots, plus easy access to Metro transportation
- Free tickets to our mainstage and community productions and events
