Senior Lead, Franchise Account Management

Housecall Pro is looking for a Senior Lead, Franchise Account Management to build solutions that build better lives for home service professionals. The role involves building strategic partnerships with franchise CEOs, driving operational excellence, and expanding platform adoption across large franchise networks.

Requirements

• 6+ years in account management, customer success, or strategic partnerships within SaaS or technology environments
• Proven track record of driving enterprise account growth, influencing multi-stakeholder relationships, and managing complex customer ecosystems
• Strong experience collaborating with Product, Sales, and Operations to shape solutions and drive outcomes
• Analytical fluency with tools like Salesforce and Looker, with the ability to extract insights and translate them into strategy
• Bachelor’s degree or equivalent experience required

Benefits

• Generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• Paid parental leave
• Flexible time off