IT Systems Administrator

The IT Systems Administrator is responsible for the administration, configuration, and maintenance of enterprise systems and platforms, ensuring smooth, secure, and efficient operation to support a 200+ employee organization.

Requirements

• Administer, configure, and maintain Salesforce, Power BI, Applied Epic, and Microsoft Shared Services
• Manage user accounts, permissions, security roles, and data access
• Monitor system performance, troubleshoot issues, and support end-users as needed
• Ensure documentation of system configurations, workflows, and procedures is accurate and updated
• Customize application features, dashboards, and workflow automations to improve system performance and user efficiency
• Develop and maintain reports and dashboards in Salesforce and Power BI to support business analytics
• Support system integrations and data flows between platforms, ensuring consistency and reliability
• Plan and implement system patches, upgrades, and enhancements across supported platforms
• Coordinate change management, testing, and user communications for system updates
• Maintain high system availability through proactive monitoring and issue resolution
• Administer and enforce identity and access policies in Active Directory/Azure AD
• Maintain data protection standards across all systems in alignment with regulatory requirements
• Support backup, disaster recovery, and business continuity planning
• Provide Tier 2/3 escalation support in partnership with IT service desk and engineering resources
• Participate in project planning, deployment, and cross-functional initiatives
• Train users to improve adoption, understanding, and effective use of technology systems
• Work closely with vendors and partners to resolve issues, implement enhancements, and ensure service quality

Benefits

• Competitive compensation package
• Professional development track to support career growth
• Generous time-off allowance, as well as major holidays
• Comprehensive benefit selection, including company 401(k) match
• Gym membership reimbursement
• Support for work/life integration, with hybrid work options available after 6 months