Customer Success Manager - 100% Remote - North America
HostawayPosted June 20, 2025
Full Time
About the Company
Hostaway is a fast-growing, profitable, and industry-leading AI-powered vacation rental management platform designed for professional short-term rental operators.
Job Description
We are looking for a Customer Success Manager to work closely with our U.S. and North American accounts, ensuring the success and satisfaction of our customers by effectively using our vacation rental software.
Requirements
- 3-5 years of experience as a Customer Success Manager with Mid Market customers in the SaaS industry
- Ability to prioritize and manage a large portfolio of accounts (100-200 mid market accounts) while consistently delivering on expected engagement activities
- Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance, with verifiable expertise in risk identification, portfolio segmentation, and ownership of renewals
Benefits
- Competitive Compensation
- 100% Remote
- Equity
- Values-Driven Leadership
- Professional Growth
- Annual Paid Leave
- Geographic Specific Benefits
- Dynamic Team Culture
