Customer Onboarding Team Lead (North America - Remote)

Hospitable.com is a software company focused on building products for Airbnb hosts, enabling them to manage guest messaging, operations, and multi-channel management efficiently. They are seeking a Customer Onboarding Team Lead to own and scale their onboarding programs, managing specialists and working with customers who require more setup and strategic guidance. This remote role offers a chance to collaborate with a global team and contribute to shaping the onboarding journey.

Requirements

• 4+ years in Customer Success, Onboarding, or Implementation, ideally in SaaS
• At least 2 years in a leadership or mentoring role
• Experience managing mid-market or enterprise customer implementations
• Skilled communicator who loves teaching, coaching, and helping customers succeed
• Systems thinker who can identify improvement opportunities and drive scalable solutions
• Passionate about hospitality and technology

Benefits

• Healthcare (including EPO, PPO and HSA)
• 401(k)
• Onboarding Bonus (annual)
• Parental Leave
• Mental Health and Emotional Support
• Virtual Coins