Customer Success Manager (North America - Remote)

TL;DR; This company is a SaaS company specializing in renting Airbnbs, with a focus on providing a product and user experience. They are looking for a Customer Success Manager to build customer loyalty and satisfaction through Relationship Management, Reviews, and Proactive Feature Development. The company values collaboration, trust, and a supportive work environment, and operates as a fully remote, time-zone dependent company.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related role.
• Demonstrated ability to manage customer relationships.
• Excellent communication skills.
• Strong analytical and problem-solving skills.
• Sales Acumen (upsell experience).
• Comfort with software tools and understanding product functionality.
• Project management skills.
• Experience working with cross-functional teams.
• Team Collaboration.

Benefits

• 401k Matching
• Generous Paid Time Off
• Parental Leave
• Healthcare
• Mental-health and emotional support
• Employee Performance Bonus