Customer Support Advocate (English)
HootsuiteBucharest, Romania
Posted November 14, 2025
Full Time
About the Company
Hootsuite is a social media management platform that empowers businesses to manage their social media presence across multiple channels.
Job Description
We're looking for a Customer Support Advocate to provide world-class service to Hootsuite Ecommerce customers. This is a hybrid role based in Bucharest, Romania, and requires a passionate and positive approach to customer support.
Requirements
- Fully fluent in English
- Proven experience with Contact Center / Help desk ticketing/ communication technology platforms
- Knowledge of the social networking industry and social analytics
- Experience with and knowledge of social media, including Hootsuite or other management tools
- Collaboration and Teamwork
- Commitment to Results
- Customer Focus
- Open Communication
- Perseverance
- Problem Solving
- Self Development
