Customer Success Engineer - AI & Automation

Our client, a fast-growing SaaS company, is seeking a Customer Success Engineer to support clients from onboarding to long-term success. This is hands-on role focusing on technical implementation and process optimization, utilizing AI automation tools. The role requires a customer-first mindset and collaboration with cross-functional teams.

Requirements

• 3–5+ years in Customer Success, Implementation, or Technical Onboarding, ideally with SaaS or API-based products
• Strong experience with automation platforms like Make.com, Zapier, or similar tools
• Working knowledge of AI/LLM tools, especially ChatGPT, Claude, or other voice/chat AI agents
• Ability to work with APIs, webhooks, and other technical integrations
• Excellent English communication (verbal + written)

Benefits

• Paid time off
• Flexible holidays