Guest Relations Manager

Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service.

Requirements

• A minimum of 1 year experience in a leadership front office role in a similar sized hotel
• Fluent in the English and able to communicate professionally with guests and team members, both in person and over the telephone
• Excellent leadership, inter-personal, training and development skills
• A passion for delivering exceptional guest experiences
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
• Well-presented, organised and calm personality
• High level of IT skills, including Excel and Word

Benefits

• Worldwide travel discounts
• 25% off Food & Beverage in the hotels
• Free access to growth and development opportunities
• Employee Assistance Programs
• Team Member Recognition Programs