Guest Relations Manager

We are seeking a Guest Relations Manager to lead our Front Office team and provide exceptional guest experiences. The successful candidate will have a minimum of 1 year experience in a leadership front office role and excellent leadership and communication skills.

Requirements

• A minimum of 1 year experience in a leadership front office role in a similar sized hotel
• Fluent in the English and able to communicate professionally with guests and team members, both in person and over the telephone
• Excellent leadership, inter-personal, training and development skills
• A passion for delivering exceptional guest experiences
• Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
• Well-presented, organised and calm personality
• High level of IT skills, including Excel and Word

Benefits

• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• 25% off Food & Beverage in the hotels
• Free access to growth and development opportunities
• A workplace culture that foster personal wellbeing
• Team Member Recognition Programs
• Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities