Join HGA and lead operational excellence across our Workplace, Community + Live and Government markets! As a Market Performance Leader, you’ll partner closely with our national Market Sector Leaders to strengthen the people and operational side of the business.
Requirements
- Develop and implement strategies to improve efficiency, performance, and client outcomes within the market.
- Provide executive oversight of project delivery, quality, and design standards to ensure excellence and consistency across the market(s).
- Monitor and interpret key performance indicators (KPIs of profitability, utilization, backlog, client satisfaction) to inform decision-making and planning.
- Anticipate and mitigate operational risks that may impact project delivery, staffing, or financial outcomes.
- Promotes innovative ideas, systems thinking and continuous evolution of practice standards.
- Oversee financial performance, including budgeting, forecasting, and cost management to achieve market profitability goals.
- Direct staffing and resource allocation, working with staffing coordinators through a consistent process to balance workload, utilization, and professional growth opportunities and to honor cross-sector staffing commitments through transparent, coordinated planning.
- Partner with HR and Market Leaders to align workforce planning, recruitment, and talent development with market and firmwide needs.
- Collaborate with Design, Technical, and Operations leaders to streamline workflows, integrate best practices, and drive continuous improvement.
- Collaborate with Market Leaders and Business Development teams to drive growth, sharpen market positioning, and surface new opportunities, providing disciplined challenge in go/no-go decisions to protect end profitability.
- Ensure compliance with firmwide standards for quality, sustainability, and regulatory requirements.
- Guides teams successfully through transitions with clarity, empathy and decisiveness.
- Lead and mentor senior project managers and emerging leaders by setting clear expectations for accountability, innovation, and collaboration, and by actively promoting cross-market collaboration, knowledge sharing, and ongoing learning and development.
- Collaborate with Practice Group Leaders and HR partners on performance feedback, succession planning, promotions, and compensation recommendations.
- Cultivate a culture of transparency, continuous learning, and excellence in project delivery.
- Coach and support project managers in building and sustaining strong client relationships, ensuring consistent delivery quality, responsiveness to evolving client needs, and improved project margin performance.
- Represent the market(s) internally as a key voice in firmwide leadership forums and externally as an advocate for the firm’s expertise and design excellence.
Benefits
- Annual bonus
- Success sharing bonus program
- 401(k) guaranteed contribution
- Paid parental leave
- Medical, dental, and life insurance plans
- PTO
- Short- and long-term disability programs
