Customer Operations Manager
HertzPhiladelphia, Pennsylvania, United States
Posted October 27, 2025
60000 - 60000 USD year
Full Time
About the Company
Hertz is a global mobility company operating car rental brands such as Hertz, Dollar, and Thrifty across multiple continents. Known for its innovative products and wide selection of top-rated vehicles, Hertz offers a seamless rental experience through thousands of convenient locations and a free loyalty program. The company also operates international car sharing businesses and sells vehicles to consumers.
Job Description
The Customer Operations Manager focuses on customer service, revenue generation, and ensuring operational excellence within the Front-of-House department. This role involves leading front-line employees, managing customer issues, driving sales, and fostering a positive work environment. The manager will collaborate with sales, finance, and vendor relations, and ensure customer satisfaction, employee happiness, and company productivity.
Requirements
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations
- Resolves customer issues, ensuring a positive customer experience
- Proactively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Collaborate with internal and external stakeholders
Benefits
- Up to 40% off the base rate
- Medical, Dental & Vision plan options
- Retirement programs
- Paid Parental Leave
- Educational Reimbursement
- Voluntary Insurance Programs
- Employee Assistance Program
- Perks & Discounts