Senior Community Health Worker, Ambulatory Care Network

The Ambulatory Care Network (ACN) is a department within the Los Angeles County Department of Health Services (DHS) committed to providing world-class, compassionate health care. The ACN Patient Access Center helps align and simplify patient access services, while leveraging technology and operational efficiencies and expertise.

Requirements

• Answers phones
• Follows appointment-making processes and procedures per policy
• Completes accurate patient scheduling by following detailed algorithms
• Ensures accurate verification of patient demographic information and payor source coverage details
• Identifies discrepancies in coverage or empanelment and appropriately refers cases for processing
• Determines which appointments (types, date, time, provider) meet the patient’s needs and schedules / confirms appointments accordingly
• Sends message(s) using Electronic Health Record (EHR) platform and/or transfers callers to appropriate departments
• Enters scheduling notes and relevant information when needed
• Provides assistance with scheduling and rescheduling appointments for various types of appointments for various types of requests (primary, specialty, etc.)
• Adheres to LACO-DHS behavior and appearance standards
• Demonstrates strong customer service and communication skills
• Treats patients with courtesy and respect
• Adheres to HIPAA and patient confidentiality

Benefits

• Paid Time Off
• Retirement Plan
• Health Insurance
• Life Insurance
• Paid Holidays