Security Consultant

Help AG is seeking an experienced F5 Security Consultant to deliver technical support and security services to enterprise customers. The role requires expertise in F5 technologies, strong troubleshooting capabilities, and a customer-centric approach.

Requirements

• Serve as primary contact for customer incidents and service requests
• Provide expert operational support for F5 solutions
• Monitor and update support tickets, ensuring accurate documentation and SLA compliance
• Apply escalation procedures effectively and manage internal and external escalations
• Communicate proactively with customers regarding ticket status, incidents, and service updates
• Deliver 24x7 support, including after-hours assistance for critical issues
• Perform routine system and security health checks to maintain stability and performance
• Participate in projects, POCs, implementations, and handovers
• Act as a Resident Engineer when required, providing on-site operational and project support
• Manage RMA processes and collaborate with vendor support teams
• Contribute to improving internal IT infrastructure, documentation, and operational best practices

Benefits

• Health insurance with a leading global provider
• Career progression and growth through challenging projects and work
• Employee engagement and wellness campaigns activities throughout the year
• Excellent learning and development opportunities
• Annual flight tickets to home country
• Inclusive and diverse working environment
• Flexible/hybrid working environment
• Open door policy