Customer Care Officer
HeetchAlgiers, Algiers, Algeria
Posted July 4, 2024
Contract / Temporary
About the Company
Heetch provides a 24-hour ride-hailing service with a focus on fair prices and income, expanding rapidly in francophone Africa.
Job Description
Heetch is looking for a Customer Care Officer to strengthen our customer service and ensure an optimal user experience. The role involves accompanying drivers and passengers, responding to requests, and ensuring the smooth functioning of the platform.
Requirements
- Master French perfectly, both in writing and orally
- Prioritize empathy and pedagogy in interactions
- Be organized, rigorous, and autonomous
Benefits
- Ride discounts on Heetch
- Shopping vouchers
- Access to an online course platform
- Discount on consultation fees within a private clinic
- Regular team events (lunches / dinners, off-site, seminars)
