Customer Success Advisor

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter. At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence.

Requirements

• Minimum 10 years proven track record of successfully leading results-oriented healthcare initiatives, customer management, change management, or healthcare consulting experience is required.
• 5+ years clinical experience in a healthcare setting is preferred
• Minimum undergraduate clinical and or business degree, advanced degree preferred (i.e., MBA, MHA, MPH)
• Strong consulting, process improvement, communication, collaboration, and interpersonal skills
• Multi-customer management experience strongly preferred
• Strong working knowledge of hospital/nursing operations
• Strong analytical skills and attention to detail
• High level of motivation and a desire to work independently to achieve goals
• Relates well to prospects and/or customer
• Proficiency in the current regulatory environment as it relates to quality and reporting.
• Familiar with the governing bodies who oversee clinical healthcare operations on a national and international basis

Benefits

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement