RN - Clinical Nurse Liaison

The Clinical Care Manager is responsible for developing and maintaining long-term relationships with physicians, physician office staff, and Healthmap members to improve health outcomes.

Requirements

• Act as a liaison between Healthmap, provider practices and Healthmap members
• Develop new provider/partner business relationships
• Identify opportunities to improve health outcomes for Healthmap Solutions members
• Incorporate education and communication on Best Practice sharing, process improvement in provider workflows
• Partner with physicians/physician staff to identify Healthmap Solutions members that would benefit from Care Navigation support
• Educate Healthmap members on kidney health, related co-morbid conditions, and renal replacement therapy
• Serve as Healthmap member advocate, utilize community resources and programs, and serve as liaison between the member, the member’s support network, treating physician, and ancillary providers
• Accountable for individual and departmental metrics and key performance indicators
• Maintain thorough documentation of all provider meetings/interactions and member interactions for consistency and coordination and in compliance with National Committee for Quality Assurance (NCQA) standards
• Ensure Healthmap policies and procedures are followed and complies with HIPAA privacy laws and all other federal, state, and local regulations