Customer Service Representative- Bilingual

Are you an experienced Customer Service Representative looking for a new opportunity with a prestigious healthcare company? Do you have call center experience in Healthcare with knowledge of Medicare and Medicaid? Do you want the chance to advance your career by joining a rapidly growing company?

Requirements

• Responds to customer questions via telephone and written correspondence
• Analyzes problems and provides information/solutions
• Operates a PC/image station to obtain and extract information
• Develops and maintains positive customer relations
• Researches and analyzes data to address operational challenges and customer service issues
• Provides external and internal customers with requested information
• Seeks, understands and responds to the needs and expectations of internal and external customers