Training Assistant
HCAS LLCNew York, New York, United States
Posted December 11, 2023
33000 - 33000 USD year
Part Time
About the Company
HCAS LLC is a contact center that specializes in bilingual customer service and training support for health plan partners. The company delivers high‑quality support for transportation and supplemental program inquiries while ensuring comprehensive training and continuous improvement of new hires.
Job Description
The Customer Service Training Assistant will work closely with the Customer Service Trainer and Training Manager, providing training and ongoing support to new employees. This role involves guiding new hires, evaluating training needs, monitoring performance, handling escalated calls, and creating training materials. The assistant will also contribute to improving customer service metrics and fostering a positive team environment.
Requirements
- 1-2 years’ experience in a healthcare contact center environment.
- 1 year experience training or coaching team members.
- Strong communication (verbal and written) and interpersonal skills.
