Enterprise Customer Success Leader
HarveyNew York, New York, United States • San Francisco, California, United States
Posted November 5, 2025
183000 - 247000 USD otb
Full Time
About the Company
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Job Description
Harvey is transforming the legal and professional services industry by combining AI, an enterprise-grade platform, and deep domain expertise. This is a rare chance to help build a generational company at a true inflection point.
Requirements
- 8+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years leading enterprise CS teams
- Proven experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector
- Strong strategic thinking and operational execution skills with an ability to build frameworks and scale programs from the ground up
- Exceptional communication and executive presence, with the ability to build trusted relationships at the C-suite level
- A coaching mindset and passion for developing high-performing teams
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
