Head of Client Success, Services
GSMALondon, England, United Kingdom
Posted December 16, 2025
Full Time
About the Company
GSMA Industry Services provide a comprehensive set of data and industry solutions aimed at empowering members, customers, and partners to gain valuable insights, boost revenue, minimise inefficiencies, and enhance customer satisfaction.
Job Description
The Head of Client Success is responsible for leading the Client Success team and ensuring exceptional service delivery across GSMA’s global client base. This role combines strategic leadership with hands-on account management for major global clients, driving renewals, revenue growth, and operational efficiency through automation and process optimisation.
Requirements
- Proven experience in customer success, client retention, or account management roles — ideally within telecoms, technology, or data services sectors
- Ideally experience of leading a team of Client Success Managers
- Strong relationship-building and communication skills, with confidence engaging senior stakeholders
- Analytical mindset with the ability to transform data into actionable insights
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
- Commercial acumen with a track record of managing high-value accounts (£10M+)
- Experience in process automation and operational scaling
Benefits
- Fantastic learning & development opportunities
- Generous holiday allowances
- Four additional days off for professional development