Client Success Manager
GSMALondon, England, United Kingdom
Posted December 16, 2025
Full Time
About the Company
The GSMA is a global organization that provides a comprehensive set of data and industry solutions aimed at empowering members, customers, and partners to gain valuable insights, boost revenue, minimize inefficiencies, and enhance customer satisfaction.
Job Description
The Client Success Manager plays a critical role in maintaining and expanding GSMA's Industry Services client base, ensuring maximum revenue generation, delivering growth through cross-sell, upsell, and referral initiatives, and building trusted relationships with clients.
Requirements
- Proven experience in customer success, client retention, or account management roles
- Strong relationship-building and communication skills
- Analytical mindset with the ability to transform data into actionable insights
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
Benefits
- Fantastic learning & development opportunities
- Generous holiday allowances
- Four additional days off for professional development