Senior/Staff Content Designer

We're seeking a Senior/Staff Content Designer to craft clear, inclusive, and trustworthy product experiences across our client and provider products.

Requirements

• 6+ years in content design/UX writing with a portfolio demonstrating impact across journeys, systems, and UI copy (in-house product experience required)
• Track record of collaborating cross-functionally and leading high-impact initiatives in ambiguous, fast-paced environments
• Superior communication and storytelling skills, with sensitivity to tone, inclusivity, and the mental health context
• Proven expertise in UX writing, content strategy, and systems thinking
• Writing craft that is concise, conversational, inclusive, and precise — plus the range to flex tone appropriately for context and audience
• Research fluency and comfort leveraging insights/data and collaborating with researchers to inform strategy and iterate.
• Tools & prototyping skills that show you’re comfortable in Figma (and similar), able to troubleshoot interaction/content issues and work directly in prototypes
• Business orientation so you can tie choices to outcomes, articulate trade-offs, and show measurable impact on engagement, comprehension, and trust
• Bachelor’s degree or equivalent practical experience
• Portfolio required, showcasing both strategic content work and conversational/AI design samples
• Excellent collaboration and mentorship skills
• Strong understanding of accessibility and inclusive design principles

Benefits

• Comprehensive Health Coverage
• Parental Leave & Family Support
• Financial Wellness
• Meals & Home Office Support
• Time Off to Recharge
• Wellness & Development
• Mental & Physical Health Support
• Extra Perks