Senior Director of Customer Experience

Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. As the Sr. Director of Customer Experience, you will lead and scale a cross-functional CX organization to ensure industry-leading support and value for every customer.

Requirements

• 10+ years leading customer-facing operations
• 5+ years in senior leadership
• Experience building cross-functional CX teams in a high-growth software or hardware business
• Track record of ensuring customer retention and growth in a B2B environment
• Strong operational process design skills
• Excellent leadership, communication, and collaboration abilities
• Data-driven mindset with KPI ownership
• Deep commitment to customer advocacy

Benefits

• Health, Dental & Vision
• Paid parental leave
• Alternating day off
• Off the Grid (two week paid break per year)
• Commuter allowance
• Company-paid training