Support Service Account Manager - Anchorage, AK

TrailerCraft's Support Service Account Manager is responsible for providing outstanding customer service from initial impression to final delivery. This role requires communication, problem-solving, and organizational skills. The ideal candidate will have previous experience in a repair facility or customer service role.

Requirements

• Greet and communicate with customers and initiate service write up for repairs.
• Accurately take customer information, record the customer’s requests, and prepare written estimates.
• Schedule and plan related work in the shop directly with the service foreman.
• Communicate directly and effectively with shop management.
• Communicate with the customer/driver on the status of repair at all times.
• Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
• Assist with overseeing correct data entry on all repair orders.

Benefits

• Healthcare plan with medical, dental, vision, and prescription benefits
• Basic group term life insurance policy
• Employee assistance program
• Health Savings Account (HSA)
• 401k with company matching
• Tuition reimbursement
• Profit sharing
• Paid vacation and personal time off (PTO)
• Six (6) paid holidays