Customer Success Manager - Enterprise

We are seeking a Customer Success Manager to join our remote team at GoGuardian. As a CSM, you will be responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. You will work closely with New Business Managers to develop and execute Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
• Deep understanding of GoGuardian's full product suite and ability to align solutions to district needs
• Proficient in Salesforce, including managing forecasts and building reports to inform account strategy
• Skilled in navigating customer objections and negotiating toward value-based outcomes
• Owns renewal and expansion motions, consistently delivering against ARR targets
• Able to work cross functionally with channel and sales
• Practice detailed sales data hygiene in salesforce and other sales tools
• Eager to take initiative in a fast-paced, ever-changing, dynamic environment

Benefits

• Competitive pay
• Complete health insurance
• 401(k) matching
• Employee equity plan
• Flexible time off
• Paid holidays
• Paid parental leave
• Wellness days
• Paid year-end holiday break