Supervisor - Managed Services

This Managed Services position is responsible for excellent customer service to both internal and external parties. The role encompasses project delivery, implementation, product education, career growth of employees, and development.

Requirements

• Proficiency in Microsoft Office applications, with advanced knowledge of Excel
• Ability to work with a little direction or guidance
• Create outlines of new projects and process documentation
• Determined, detail oriented, and proactive individual
• Strong accountability and integrity due to sensitive nature of information
• Strong customer support and management skills
• Clear and effective verbal and written communication
• Salesforce knowledge or a relatable CRM tool
• Ability to identify and solve internal and customer problems by aiding in process upgrades
• Prior account management or relatable experience
• Ability to locate areas of time saving enhancements or product improvements for a given product or service
• Ability to participate and provide constructive feedback in developmental meetings with customer and GHX executives
• Ready to be challenged in handling expert associates and guide them to the success
• Ability to analyze data reports and generate insights, provide action plan to save effort and time via scalable/short term automations

Benefits

• Competitive salary
• Health insurance
• Paid time off
• 401k matching
• Retirement plan
• Relocation assistance