The Manager of Managed Services is responsible for leading a team and/or program within the Managed Services function to deliver operational excellence, customer satisfaction, and scalable growth ensuring superior service delivery to both internal and external customers.
Requirements
- Collaborate with customers to increase understanding and utilization of the Managed Services offering.
- Oversee execution of managed services delivery, ensuring quality metrics, timelines, and customer expectations are consistently met.
- Partner cross-functionally to anticipate risks, implement mitigation plans, and communicate impacts across teams and leadership.
- Translate functional strategies into tactical objectives for the team, ensuring alignment with organizational goals.
- Oversee onboarding and implementation of new customers into managed services, ensuring seamless adoption and integration.
- Demonstrate effective time management of projects and meetings while adhering to deadlines.
- Build, mentor, and retain a high-performing team, providing career development opportunities and succession planning.
- Provide leadership in problem resolution, ensuring complex issues are escalated appropriately and resolved effectively.
- High-level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
- Manage resource allocation, staffing, and budget within established functional constraints.
- Identify opportunities for operational improvements, scalability, and cost savings; lead initiatives that enhance efficiency and service quality.
- Independently identify and execute performance action plans to increase engagement of the customer.
- Own team and program performance, holding direct reports accountable for results and providing regular coaching and development.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Life insurance
- 401k matching
- Paid-time off
- Education reimbursement