Manager, Managed Services

The Manager of Managed Services is responsible for leading a team and/or program within the Managed Services function to deliver operational excellence, customer satisfaction, and scalable growth ensuring superior service delivery to both internal and external customers.

Requirements

• Collaborate with customers to increase understanding and utilization of the Managed Services offering.
• Oversee execution of managed services delivery, ensuring quality metrics, timelines, and customer expectations are consistently met.
• Partner cross-functionally to anticipate risks, implement mitigation plans, and communicate impacts across teams and leadership.
• Translate functional strategies into tactical objectives for the team, ensuring alignment with organizational goals.
• Oversee onboarding and implementation of new customers into managed services, ensuring seamless adoption and integration.
• Demonstrate effective time management of projects and meetings while adhering to deadlines.
• Build, mentor, and retain a high-performing team, providing career development opportunities and succession planning.
• Provide leadership in problem resolution, ensuring complex issues are escalated appropriately and resolved effectively.
• High-level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
• Manage resource allocation, staffing, and budget within established functional constraints.
• Identify opportunities for operational improvements, scalability, and cost savings; lead initiatives that enhance efficiency and service quality.
• Independently identify and execute performance action plans to increase engagement of the customer.
• Own team and program performance, holding direct reports accountable for results and providing regular coaching and development.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Life insurance
• 401k matching
• Paid-time off
• Education reimbursement