Customer Support Representative

GHOST is looking for a Customer Support Representative to join their team in Chicago. The role involves responding to customer inquiries across multiple channels, developing a comprehensive understanding of GHOST's product line, and delivering accurate information to resolve customer issues.

Requirements

• Respond to customers across multiple channels—chat, email, and phone
• Develop a comprehensive understanding of GHOST’s full product line
• Document customer interactions, noting and analyzing new or recurring issues

Benefits

• Health, dental, and vision insurance
• Generous paid leave plan, including parental leave
• Life, short-, and long-term disability insurance(s)
• 401K retirement savings with defined company match
• Health and dependent care savings plans
• Commuter benefit
• Tuition reimbursement
• Supplemental life and insurance plans